IoT Services Manager Germany

Hamburg (Remote) (Germany)
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IoT Services Manager Germany

Hamburg (Remote) (Germany)

Ref: GN9549 November 23, 2022 INFORMATION TECHNOLOGY

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FUNCTIONS

Your Mission: You are responsible for pre-sales support, implementation and maintenance of IoT solutions and in particular 5G Private Networks. This position is part of the IoT & Big Data Operations Management. Your Responsibilities: - Participate in the process of creating offers for customers along with pre-sales, for IoT projects, providing the model and operational costs. - Manage local suppliers to ensure delivery of IoT solutions. - Define operational models to meet the needs of the products/projects. - Technical dialogue with suppliers during the project implementation phase. - Order management with suppliers. - Define and monitor quality KPIs to meet SLAs and customer KPIs. - Develop improvement points with suppliers. - Participate in proposals for technological and process improvements to the service. - Technical dialogue with node and platform suppliers (Ericsson, HP, Oracle, etc.) on Tier 3 technical support issues with external suppliers. - Preparation of N1 and HelpDesk operational procedures. - Incident tracking with e2e vision and technical customer issues as well as coordination of post-mortem incident reports. - Interact with the customer and Private Networks' L2 team to solve complex problems. - Collaborate on diagnostic tasks and troubleshooting of new customer integration issues to the extent that they affect the ongoing operation of the private network implemented at the customer site. - Improve the service by identifying deficiencies and failures in operations and establish operational and support procedures necessary for the proper functioning of the service in collaboration with the Service Management Team. Your Profile: - Technical Engineering or degree in Telecommunications, Computer Science or equivalent. - Minimum 3 years of experience as a Technical Service Manager and/or in Service Management of projects related to Private Networks, IoT or Public Telecommunication Networks. - Experience with technical resolution of network incidents. - Experience with telecommunications infrastructure deployments. - Experience and knowledge of Networking and 2G/3G/4G Mobile Networks architecture. - Knowledge of communication technologies in IoT environments, Lora, NB (Narrow Band), LTE, private LTE, Zigbee, etc. - Experience with Mobile services: Voice (MSC/VLR), SMS (CMC) and Data (SGSN/MME/GGSN/PDNGW). - Network analysis and troubleshooting skills. - Knowledge and handling of technical documentation: CCITT, GSMA, 3GPP specifications, test plans, technical reports, etc. - Desirable expertise in Private Networks. - High level of German and English are required. Spanish is a plus. Your Benefits: - Possibility of full remote working (Germany). - Working alongside IoT pioneers for a leading digital transformation company. - Competitive compensation package. - Public transportation/car/bike sharing. Monthly allowance. - Remote office setup. One-time payment. - Car allowance.

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