Customer Service Italian Market Temporary

Job Description:

This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our
customer for services level performance.

Customer services Agent Italian Market must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it,
always looking for the excellence of our service level

Responsibilities:

Essentials Responsibilities:
-Manage customer service activities to ensure excellent service
-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
-Support customer requests, act as a central contact for any question
-Participate and engage in continuous improvement efforts to drive order process quality and efficiency-

Requirements:

-Bachelor’s Degree preferably in business/ or supply chain management plus 3 -5 years’ experience
-Customer service knowledge
-Skills in Microsoft Office.
-SAP knowledge of SD module or JDE
-Native or Bilingual Italian Language
-Fluent in English language (C1)

Company Description:

Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service Temporary Italian Market based in Barcelona

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