General Manager

Job Description:

At Catenon, we are searching for an experienced General Manager to lead the team of a 5-star luxury, All-Inclusive Resort, in Madeira, Portugal.

Responsibilities:

• Oversee all resort operations, ensuring alignment with brand standards. • Drive exceptional guest satisfaction and operational excellence. • Collaborate with department heads on strategic plans for rooms, Food & Beverage, wellness, and guest services. • Maintain strict financial oversight, focusing on profitability and forecasting. • Ensure compliance with local regulations and corporate policies. • Foster a culture of collaboration, growth, and continuous improvement.

Requirements:

• Minimum 2 to 3 years of international experience as a General Manager in a large-scale resort operation, ideally with more than 300 rooms. • Proven ability to manage high-volume Food & Beverage outlets and complex operations. • Strong financial acumen and strategic planning skills. • Experience managing multicultural teams of up to 300 employees. Driving performance through empowerment and engagement. • Hands-on, operational leadership style with strong presence among guests and team members. • A genuine passion for hospitality, innovation and guest experience. • Fluency in English required; Portuguese preferred. • Willingness to relocate and reside full-time in Madeira, Portugal. • Education: Bachelor Degree

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