Aplications Support Engineer

Barcelona (Spain)
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Aplications Support Engineer

Barcelona (Spain)

Ref: KY1256 January 12, 2021 TRANSPORT AND LOGISTICS

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FUNCTIONS

Behind every good product sits a great support team. We are looking for dynamic, curious and creative application support engineers to join the Level 2 Applications Support team. You will be responsible for providing BAU support to a growing range of cloud-based last-mile delivery applications, working on a variety of planned and ad-hoc initiatives, assisting with change and release management and working with our product engineering team to resolve ongoing escalations. Main duties: 2nd line technical support and maintenance of proprietary applications. Out of hours support to monitor batch jobs and system alerts. Troubleshoot and respond to operational issues and provide timely updates and resolutions to warehouse operatives. Investigate application errors and escalate critical issues to our platform & product engineering teams until service restoration. Monitor systems and applications by reacting to system alerts. Diagnose issues using log files and other relevant tools. Work closely with our engineering and operations teams to support and improve operational processes. Work with engineering to resolve issues affecting service quality. Identify potential issues and suggest corrective actions. Provide excellent customer service and ensure that resolution is provided to every issue. What are we looking for? If you’re a Google Cloud wizard, a hands-on person, a structured change agent and are looking for a new business challenge, then keep on reading… Requirements: 2+ years of related experience in support centre or helpdesk. Knowledge of Google Cloud infrastructure & services. Knowledge of Google Cloud network architecture & services, of GCP security services and IAM. Excellent Linux scripting skills. Demonstrable ability to read & understand log files. Can multi-task, in an agile environment and take responsibility in challenging situations. Proven experience of Kubernetes (GKE, Istio). Experience with languages such as: Python, Ruby, Go. Experience developing tools and interacting with Google Cloud APIs. Detail-oriented and well organized. Excellent customer service skills. Ability to converse with stakeholders of all levels. A solution focused, continuous improvement mindset. Independent and proactive – willing to get things done.

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