Implementation Manager (m/w/d)

Berlin or remote (Germany)
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Implementation Manager (m/w/d)

Berlin or remote (Germany)




Mission: Our client is developing deep-learning models to automate back office processes that require cognitive document understanding. The biggest challenges currently rely in the customization of their models for the Fortune 500 enterprise customers and integrate them into their complex ERP (mostly SAP) systems. For these challenges we are searching for experienced IT Project Managers that work in a client-facing role, understand what customer-centricity means and also have the entrepreneurial drive to build internal structures. As we are a growing and dynamic company, there is a lot to build on a green field, meaning a lot of opportunities to take and purpose in your daily work. Your Responsibility: - Designing traditional or agile project plans that focus on customer value and fast integration delivery of our cloud solution - Gather functional and business requirements from customers and translate them into technical requirements and solution designs - Design technical process designs and data models between our solution and downstream systems - Design technical data point mappings from our solution to downstream systems and understand related data requirements - First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre- and post-sales engagements - Understand and lead the product implementation, with a focus on cloud deployments - Consult and support client’s development and testing cycles while managing expectations of the client externally and internally - Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, while ensuring technical success - Collaborate with Product Managers, Data Scientists, and Customer Support to create and maintain strong feedback loops for customer insights Requirements: - 4+ years total experience in technical project management, integration engineering, agile methodologies and working as an intersection between business and tech teams (studies in computer science or cross-functional studies such as business informatics are preferred) - Understanding of and experience in designing functional and technical processes that form the basis of integration plans - Empathetic personality, understanding the objectives and expectations of the customer, with the ability to also say “No” when you see a risk of maximizing customer’s success - Being ahead of the curve, anticipating customer demands and concerns before they are raised - Understanding of data transport over internet with emphasis on HTTP - Fluency in English is a must, any other language, especially German is welcomed! - Experience with legacy ECM systems such as Opentext, xSuite, Kofax or similar is a plus

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