Consultant SAP CRM with Marketo

Barcelona (Spain)
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Consultant SAP CRM with Marketo

IT & Telecommunications

Barcelona (Spain)

Ref: IS0172 May 18, 2020 INFORMATION TECHNOLOGY

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FUNCTIONS

Provide support for the SAP CRM and Marketo systems which are used in multiple European countries, US and APAC. This includes solving tickets assigned to the CRM team and often involves the analysis of complex production issues. Support rollouts of the SAP CRM and Marketo systems into new business areas and teams. Develop, test and promote patches and fixes to the production environment as per the change control guidelines. Communicate effectively with the client to identify business needs, issues and requirements, and evaluate business solutions as required. Identify gaps between the SAP CRM standard functionalities and the business requirements Offer technical solutions to fulfil and implement business requirements with standard methods and within the framework of the global SAP template Realization of SAP CRM and Marketo system customization. Provide functional descriptions and business process support to development resources Code analysis and problem identification to accelerate developments Generate test scripts for user acceptance tests and assist users in executing tests Knowledge transfer to Trainers, Subject Matter Experts and other consultants Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance/go-lives Deliverables as assigned by the stream lead 2-5 years business experience SAP CRM process and system configuration knowledge ABAP development and/or code debugging skills Willingness to learn Marketo to an expert competence level Analytic skills for problem solving Customer oriented behaviour and good communicational skills Willing to travel Ability to work in an international environment and a team split across the world Fluent in English

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