Key Account Manager

Barcelona (Spain)
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Key Account Manager

Business Development & Marketing

Barcelona (Spain)




Main duties: - Delivery of budgeted targets assigned, both current portfolio and new customers - Accurate account management - Keep a relationship with assigned customers and prospects at high level (even C Level). - Deliver specific projects - Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an updated, qualified and transparent way - Account Plan creation and maintenance - Accurate use of our ‘CRM’ system (Salesforce) to plan, record and report account specific activity - Business statistics interpretation and presentation. Use of datamining software (Micro Strategy) Main areas of responsibilities - Achievement of Budget targets - Set sales targets and minimum quality standards required to field sales organization - Ensure that a maximum amount of merchants use the company’s services. Cross sell across accounts portfolio - Analysis of results vs. objectives, understanding reason for deviation and initiation of corrective actions when needed - Ensure CRM (Salesforce), Datamining (MStrategy) and all sales tools are properly used as well desired working method is applied - Report to the Company all significant competitor activities and market trends - Relationship with customers and prospects assigned, as well as main stakeholders - Ensure all activities are done in respect of Company rules and applicable legislation Reporting and collaboration Main Function interaction: - Direct reports - Country Managing Director, Sales Marketing Manager, IT Manager, Regional Chief Operating Officer Main cross-Function interaction: - Admin Specific skills and competencies: - Genuine sales leadership - Ability to influence - Strong customer orientation - Good negotiation skills - Good communication skills, ability to present ideas clearly and concisely - Excellent interpersonal skills and ability to interact and influence at all levels - Good knowledge of MS Office products - Financial knowledge - CRM management experience - Hunting skills - Ability to learn quickly and to catch business fundamentals in an easy way. - Able to report as part of his tasks. Organizational skills. Pay attention to details. Able to follow procedures and make his / her team work in same way - Able to work in a digital/technology frame. Make technology as the core of the business and able to sell the advantage - Passionate - Resilient - Empathic - Lead by example Education and qualifications: - University graduate preferred - Written and conversational spoken English and Catalan - Italian and/or French are a plus Experience: - Genuine sales talent with strong results orientation, passion and determination to reach the sales targets - 4-5 years’ experience of key account management

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