Sr Sales Manager

Cancun (Mexico)
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Sr Sales Manager

Production, Operations and R&D

Cancun (Mexico)

Ref: PG2950 February 27, 2023 LEISURE AND ENTERTAINMENT



Sales Manager & Operations to manage the sales/call center reps. You will be responsible for: • Managing various client projects concurrently • Manage contact center operational activities to achieve target output and quality metrics given by the clients • Ensure proper staffing levels across projects • Ensure agent training programs are successfully implemented and achieve client and internal performance standards • Manage high-level relationships with clients. Speak comfortably on reporting, analytics, and the success we are delivering tied to client service level agreements • Successfully launch new client relationships, which includes hiring, training and overseeing a successful implementation until key metrics are met in any new engagement • Analyze and identify opportunities to improve the customer experience by analyzing trends for opportunities to improve First Call Resolution Rates and improve the way service can be resolved for clients • Manage and motivate team members. Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers • Provide leadership, direction, coaching, and feedback Qualifications: 5 years of experience in strategic Sales • 5+ years of progressive contact center management experience (nice to have) • The successful candidate will be extremely detail oriented, and not be afraid to ‘roll-up their sleeves’ and take on day-to-day tasks, providing additional support where necessary to deliver world-class customer service in a highly entrepreneurial environment • Exceptional skills to influence in an indirect, matrix-based, and virtual environment • Strong leadership skills – be able to drive key performance metrics, and in particular quality and customer satisfaction • Experience in managing Client Relationships • Analytical and strategic thinkers

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