Director of Revenue Management

Job Description:

We are looking for a visionary and hands-on Director of Revenue Management and Hotel Operations for a newly created strategic role. This position has been established to standardize, structure, and scale the organization's revenue and commercial operations ahead of the incorporation of multiple new properties. The successful candidate will act as a trusted right hand to general management, leading a dedicated team of 12 to 15 professionals across the central headquarters and various hotels. The role's scope encompasses Revenue, Call Center, Reservations, Groups, and technical integrations, providing both high-level strategic direction and robust operational support to drive the company's upcoming hyper-growth phase.

Responsibilities:

- Standardize, optimize, and scale the Revenue and Commercial Operations department in preparation for company expansion.

- Lead, motivate, and develop a team of 12 to 15 professionals across headquarters and hotel locations, overseeing Revenue, Call Center, Reservations, Groups, and Integrations.

- Oversee and troubleshoot technical operations and integrations for key systems, including PMS, RMS, and CRM.

- Make independent executive decisions to ensure daily efficiency and provide direct strategic support to Executive Management.

- Collaborate closely with Ownership, the Commercial Department, IT/Systems, and Hotel General Managers to align pricing and distribution strategies.

- Define and execute revenue management policies that maximize profitability and occupancy across all company assets.

Requirements:

Must-Haves:

- Extensive senior-level experience (minimum 8 years) in hotel revenue management, overseeing clusters or large hotel chains.

- Advanced technical expertise to ensure authority and technical soundness in decision-making.

- Proven leadership capability in managing and developing multidisciplinary teams.

- Full professional fluency in both spoken and written Spanish and English.

- Commitment and availability to work on-site at the Benidorm office.

Nice-to-Haves:

- Demonstrated experience in scaling and unifying PMS, RMS, and CRM systems.

- University degree in Tourism, Business Administration, or a related field.

- Strong results orientation, strategic vision, autonomy, and excellent conflict-resolution skills.

Company Description:

A leading multinational hospitality company in its sector, currently immersed in an ambitious and strong expansion phase. The company is scaling its operations to transition rapidly toward a major market presence, multiplying its portfolio value significantly. It offers a dynamic, high-growth environment where strategic vision meets operational excellence.

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