Customer Integrations Engineer

Barcelona (Spain)
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Customer Integrations Engineer

Barcelona (Spain)

Ref: KW0417 January 12, 2021 TRANSPORT AND LOGISTICS

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FUNCTIONS

In this customer-facing role, you will partner with our Sales teams and the product engineers to lead the onboarding of new customers into the platform. As the technical lead for new onboardings, you will be responsible for the technical scoping, testing and signing off of the integrations, ensuring customer requirements are met. As a subject matter expert on integrations, you will also champion best practices across sales and engineering to onboard new customers. You will also be responsible for: Collaborating with Product managers to define and improve standard integration channels. Working with existing customers to improve and deepen their interfaces. Providing excellent customer service through active listening on every interaction with customers and proposing solutions to fit customer needs. Supporting engineering in solving bugs, incidents and other production issues. Defining best practices and ensuring those are endorsed by engineers when building integrations. Implementing analytics and monitoring capabilities on integrations, ensuring exceptions are properly managed. Keeping stakeholders updated on progress. What are we looking for? If you are a self-starter with good communication skills, used to work as a team player, a natural collaborator and a good vibes builder, then keep on reading… Essential: A technical degree, or equivalent professional experience. Experience as a Business Analyst, Pre-sales Engineer or a technical Customer Success Engineer. Strong command of English and Spanish, both verbal and written. Ability to work under pressure and with changing priorities. Ability to manage multiple projects simultaneously. Ability to influence strong stakeholders and to come to a tangible and pragmatic solution. Passionate about customer service and experienced at understanding client’s pain points. Desirable: Experience working with API platforms, API development, and Webhooks. Working knowledge of File Transfer Protocol. Experience writing technical specification documents. Ability to read, debug, and understand web applications. Knowledge of software development and a programming language (such as Python, Go or Ruby) a plus.

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