Field Service Technician

Detroit (United States of America)
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Field Service Technician

Detroit (United States of America)

Ref: MI2339 November 15, 2023 INDUSTRY AND CAPITAL GOODS



Responsibilities -> At customer premises: - Commissioning of new and old machines. Installation, set up, training. - Customer operator & maintenance training. - Field repair and maintenance -> At companys`s office: - Hot line service. Phone and emails. - Desk service help: quotes, purchaser orders, sales orders, invoicing, shipping and receiving parts and materials. - Organize storage and warehousing of spare parts neatly and correctly, -> Further: - Going on service calls to include travel to all 50 states and very seldom to Canada. Mainly travels are to customers in Michigan, Ohio, South Caroline and Texas. - Report service activity - Establish and maintain the customer relationship - Provide practical technical solutions and technical advice to customers. Requirements - More than 2 years experience servicing electrical discharge machining (EDM) machines - Mechatronic background. Mechanic and electronic knowledge in EDM (better) or in Machine Tools. - Ability to read electrical, hydraulic, pneumatic and mechanical drawings - Capable of electronic diagnosis to circuit board level, mother-boards, I/O racks / cards to circuit board level - Knowledge and experience with CNC and software - Education: Mechatronic or Industrial mechanics or Industrial electronics - Good communication skills, social, organized, clean, independent character - Discipline, self-driven, can-do attitude. - Good presence. - Ability Understanding customer needs - Ability to appropriately troubleshoot, diagnose and provide solution to all different forms of electrical, electronic and mechanical problems that arise - Residence near office would be appreciated - Availability to travel - It would be good if he had knowledge of the Spanish language in order to facilitate communication with the parent company.

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