Deputy Director of Operations | Wellness&Hospitality

Dubai (United Arab Emirates)
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Deputy Director of Operations | Wellness&Hospitality

Dubai (United Arab Emirates)

Ref: ON6791 January 19, 2023 LEISURE AND ENTERTAINMENT

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FUNCTIONS

The Deputy Director of Operations leads, manages, and supervises all operational aspects and has a Direct Impact on the performance of all hotel properties, working closely with the Regional Operations Director and General Managers to ensure desired results: -Coordinate with the departments of Finance, Sales, and Revenue Management to achieve budgeted and operational goals. When the potential negative consequences are understood, perform actions to obtain a recognized benefit or an advantage. -Guides properties in improving service standards, developing talent, increasing profit, reducing costs, and maintaining hotel standards. -Understand and control with precision the key variables that make possible the positive results of the business -Influence positive change and continuous progress by considering: Financial Performance, Revenue Management, Host’s Engagement, and Guest Satisfaction. Identify business opportunities acting in a diversity of scenarios and cultures, generating options to satisfy them. -The Deputy Director will assist and oversight all properties to ensure that they are fully engaged and have full use of the tools, resources, and services required to maximize their properties' revenue stream. -Additionally, the Deputy Director of Operations, will be responsible for managing and developing relationships with managed properties and developers. The position requires substantial and regular travel to various locations in Mexico and Dubai. COMPETENCIES -Obtain essential information and identify situations and relationships that are relevant to the achievement of the vision and/or long-term objectives; establish and commit to an action plan, developing alternatives based on logical assumptions and true information, taking into account available resources, limitations, and organizational objectives. -Establish Strategic Plans to ensure that the work is done correctly. Decide on tasks and resources. -Defines the requirements of special projects. Identifies required resources: necessary equipment, materials, and personnel and coordinates with internal and external allies. -Ability to see his/her work as an integral and fundamental part of the business, know the Luxury Hospitality Environment and understand the need to satisfy a market without borders, with a command of critical business variables and their unit as contributing to the overall result. -Developing and implementing effective strategies and SOPs for meeting goals in the areas of guest satisfaction scores, GOP, QA inspections, and associate satisfaction. -Fully accountable to develop, execute and achieve strategic initiatives and financial results for the portfolio of each property considering the destination’s market differences. -Develops, recommends, and implements policies and procedures tailor-made for each region to ensure maximum income from existing accounts. -Proposes alternatives to achieve the vision and/or long-term objectives; develops decision criteria considering factors such as cost, benefit, risk, term, and acceptance; chooses the strategy with the highest probability of success. -Ensures direct property leadership in revenue growth, market share performance, financial, human resources, guest service, and sales initiatives in coordination with the corporate support team to achieve desired outcomes.

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