Customer Service Support

New Jersey (United States of America)
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Customer Service Support

Sales and Marketing

New Jersey (United States of America)

Ref: FX5922 March 9, 2020 CHEMISTRY AND PHARMACEUTICAL

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FUNCTIONS

Together, with the Head of Business Development of the assigned Geographical Area, the role will carry out support actions to achieve the budget and objectives of the area. We are looking for an individual who can contribute to the success of our client’s company through team collaboration with a positive attitude and ensure smooth day-to-day operations. An organized individual who is an expert in client pipeline management. What You’ll Do: Customer Support: • Follow up with clients by telephone and email for administrative purposes. • Meet customer needs by promptly attending to problems, complaints or requests. • Processing and tracking of orders, product samples, offers, services, etc. • Foster beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhance organization reputation. • Represent the company at sector fairs and, in specific cases, visits to customers, agents and/or distributors. Documentary management: • Management of technical information sent to customers. Delivery and monitoring of documentation including but not limited to; Confidential Disclosure Agreements, Letter of Approval, PNILs, QAs, etc. Database maintenance: • Perform data entry duties with regard to sales figures, metrics, and other key data. • Use of our client’s business development database in order to evaluate performance and organize client and prospective client information. Administrative support: • Collaborate in administrative support for Business Development Managers and Commercial Management. The Skills You Need to be Successful: • High school diploma or equivalent; college degree preferred. • 2+ years of sales or business development support experience. • Strong phone contact handling skills and active listening. • Familiar with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Able to multitask, prioritize and manage time effectively. • High degree of motivation. • Proven record of ability to pursue and close sales. • Ability to be flexible and work independently. Nice to have • Experience working with Enterprise software and Sales Force. • Proven customer support experience in a pharmaceutical or chemical. What our client can offer • Part-time position; 6 hours per day. • Competitive salary and medical insurance benefits. • Telecommuting • A creative and collaborative environment with supportive leadership • Continued professional development and training.

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