IT Support Helpdesk

Barcelona (Spain)
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IT Support Helpdesk

Barcelona (Spain)

Ref: KE1586 January 12, 2021 TRANSPORT AND LOGISTICS

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FUNCTIONS

We are looking for a dynamic, curious and creative IT Helpdesk specialist to join the IT Support department. You will team-up with our product engineering team and will interact with all functional departments. As the first IT Support hire, you will establish solid processes to manage purchasing decisions, asset management, computer operations, desktop support and helpdesk. Main duties: Provide technical expertise to company staff regarding technical issues on systems, phones and laptops Provide 1st & 2nd line support and troubleshooting for company IT infrastructure Evaluate new equipment, software and processes continuously, recommend changes as appropriate and oversee their installation Onboard employees for use of company accounts and appropriate access to systems Develop IT On-boarding processes and conduct intro IT calls with new starters Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting Perform incident analysis to determine the possible cause and a potential fix Update assigned tickets and continuously coordinate necessary work Provide follow up to the end-user on the status of the problem until resolution Escalate the problem as required Support the Security team with enforcing technical controls in compliance with our company standards Configure and administer equipment for new starters Purchase new equipment, track changes in the asset register and control access to systems. Handle initial responses to potential security incident threats and unwanted intrusions and work with the Security team to strengthen the company’s security posture What are we looking for? If you’re a hands-on person, a structured change agent and are looking for a new business challenge, then keep on reading… Requirements: 2+ years of related experience in support centre or helpdesk Knowledge of Microsoft Office 365 Knowledge of Freshdesk, Jira Prior experience of Google Workspace and its Administration Console/APIs a plus Relevant industry experience in provisioning SaaS solutions to end users Laptop / Desktop support Network administration & troubleshooting Working knowledge of basic hardware and software systems Basic remote troubleshooting skills and the use of remote troubleshooting applications Detail-oriented and well organized Ability to multitask Excellent customer service skills Ability to converse with stakeholders of all levels

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