Inside Sales Manager

Barcelona (Spain)
Recente banen weergeven

Inside Sales Manager

Productie, Operations en R&D

Barcelona (Spain)

Ref: UK0475 February 18, 2021 INDUSTRIE EN UITRUSTING



The general purpose is to plan, co-ordinate and control the inside sales to maintain and enhance customer relationships and meet organizational and operational objectives. - Develop and implement customer service policies and procedures in coordination with the Sales VP - Review customers complaints and track customer complaint resolution by direct involvement by phone, e-mail, internet, or face-to-face. - Follow-up and answer of customers reviews on the Internet; utilize social media to respond to customers complaints or praise. - Handle escalated customer service issues - Provide help and advice to customers using the company’s products or services - Monitor accuracy of reporting and database information and analyze relevant data to determine customer service outputs. - Assist in improving quality of service, productivity and profitability - Oversee product exchanges, returns and repairs in coordination with the Service department. - Update delivery information of orders with operations and shipping departments to provide the information to customers. - Be updated on customers’ accounts and payment statements in coordination with the Financial department. - Report to senior management on sales metrics, opportunities and threats. - Evaluate and improve inside sales and sales administration process - Coordinate inside sales activities and projects, promotional campaigns, telemarketing actions in coordination with the Marketing department. REQUISITES - Min. 3 years work experience leading a customer service/inside sales team, preferably in an industry with a technical product that requires service and maintenance. - Ideally experienced in the HVAC sector. - Highly desirable is the knowledge and involvement in professional channels (distributors, dealers) and also the internet channel in terms of customer service. - Experience working with technical products, service, repairs, etc. - Familiarity with sales process and customer care in B2B, B2C and internet reviews. - Exceptional written and verbal communication skills - Ability to maintain a positive attitude at all times - High proficiency in Excel and Access and SAP or equivalent ERP - Sales-oriented, customer-oriented, positive, proactive and able to lead changes - Native level of Spanish and high level of English and German

Zich nu kandidaat stellen

Bent u op zoek naar de best gekwalificeerde professionals? In Catenon kunnen we het beste talent ter wereld vinden. Met 23 kantoren over de hele wereld en activiteiten in meer dan 100 landen, zijn we specialisten in wereldwijde recruitment van professionals. Dit alles dankzij ons technologisch platform en ons gespecialiseerde en internationale team. Vraag meer informatie aan over onze recruitment diensten.

Select CV Change Remove
Meer informatie
You can consult the terms and conditions associated with the talent registration at CATENON.

Verwante banen