Sr Sales Manager

Cancun (Mexico)
Recente banen weergeven
Sr Sales Manager

Agencia de Viajes

LOCATIE: Cancun (Mexico)

Zich nu kandidaat stellen
Nuttige links

Sr Sales Manager

Productie, Operations en R&D

Cancun (Mexico)

Ref: PG2950 February 27, 2023 ONTSPANNING EN AMUSEMENT

#

FUNCTIES

Sales Manager & Operations to manage the sales/call center reps. You will be responsible for: • Managing various client projects concurrently • Manage contact center operational activities to achieve target output and quality metrics given by the clients • Ensure proper staffing levels across projects • Ensure agent training programs are successfully implemented and achieve client and internal performance standards • Manage high-level relationships with clients. Speak comfortably on reporting, analytics, and the success we are delivering tied to client service level agreements • Successfully launch new client relationships, which includes hiring, training and overseeing a successful implementation until key metrics are met in any new engagement • Analyze and identify opportunities to improve the customer experience by analyzing trends for opportunities to improve First Call Resolution Rates and improve the way service can be resolved for clients • Manage and motivate team members. Embrace and lead a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers • Provide leadership, direction, coaching, and feedback Qualifications: 5 years of experience in strategic Sales • 5+ years of progressive contact center management experience (nice to have) • The successful candidate will be extremely detail oriented, and not be afraid to ‘roll-up their sleeves’ and take on day-to-day tasks, providing additional support where necessary to deliver world-class customer service in a highly entrepreneurial environment • Exceptional skills to influence in an indirect, matrix-based, and virtual environment • Strong leadership skills – be able to drive key performance metrics, and in particular quality and customer satisfaction • Experience in managing Client Relationships • Analytical and strategic thinkers

Zich nu kandidaat stellen

Bent u op zoek naar de best gekwalificeerde professionals? In Catenon kunnen we het beste talent ter wereld vinden. Met 23 kantoren over de hele wereld en activiteiten in meer dan 100 landen, zijn we specialisten in wereldwijde recruitment van professionals. Dit alles dankzij ons technologisch platform en ons gespecialiseerde en internationale team. Vraag meer informatie aan over onze recruitment diensten.

Select CV Change Remove
Meer informatie
You can consult the terms and conditions associated with the talent registration at CATENON.

Verwante banen