Vice President Customer Operations (m/f/d)

Berlin / Remote (Germany)
Recente banen weergeven
Vice President Customer Operations (m/f/d)

Our client is a successful, dynamic and financially solid scale-up in the field of AI and-end-to end process automation for enterprise clients.

LOCATIE: Berlin / Remote (Germany)

Zich nu kandidaat stellen
Nuttige links

Vice President Customer Operations (m/f/d)

Berlin / Remote (Germany)

Ref: OQ66217853 July 30, 2025 INFORMATICA

#

FUNCTIES

Our client, a leading AI and back office automation scale-up, is seeking an experienced Vice President Customer Operations. Your Key Responsibilities: 1. Value Delivery: Pre Sales to Post Sales • Design & Improve Processes: Architect and continuously refine customer value delivery frameworks spanning solution design, onboarding, implementation, and ongoing support. • Customer Journey Ownership: Map, monitor, and optimize the customer journey to ensure seamless transitions and measurable value realization at every stage. • Cross Functional Leadership: Align Sales, Product, Engineering, Marketing, and Partner teams to ensure customer operations reflect product capabilities and GTM strategies. • Feedback Loop: Implement mechanisms to capture, analyze, and act on customer feedback to improve processes and customer satisfaction. 2. Partner Standards & Training (Enablement) • Leadership of Enablement Team: Lead the team responsible for defining partner delivery standards, curricula, and training assets. • Content & Curriculum: Build and maintain sales/playbooks, product collateral, delivery checklists, and technical enablement resources that ensure consistent, high quality partner delivery and messaging. • Training Programs: Run partner onboarding bootcamps, release/update trainings, and role based enablement paths (sales, solution architects, delivery consultants). • Alignment with Partner Team: Collaborate with the Partner Team (owner of the Partner Program and partner success metrics) to co design certification paths and requirements. • Quality Assurance: Define and audit adherence to delivery standards and best practices through spot checks, shadowing, or post project reviews. 3. Account Expansion • Growth Strategy Execution: Identify and execute upsell, cross sell, and add on opportunities within existing accounts using customer data, usage patterns, and feedback. • Segmentation & Playbooks: Segment customers to spotlight high expansion potential and deploy tailored engagement and expansion playbooks. • Advocacy & Referrals: Cultivate champions and reference customers to drive referrals and support new business development. Interfaces & Collaboration: • Sales & Pre Sales: Ensure seamless handoffs and value hypothesis validation. • Product & Engineering: Channel structured feedback, prioritize roadmap requests, and prepare enablement for new capabilities. • Marketing: Coordinate on case studies, success stories, and partner-facing collateral. • Partner Team: Align on certification requirements, performance dashboards, and joint QBRs while keeping clear ownership boundaries. Your Qualifications: • Executive experience in customer operations, customer success, or service delivery within SaaS, AI, or enterprise software. • Demonstrated success building and scaling value delivery processes across the customer lifecycle. • Strong background in partner enablement from a standards/training perspective (program ownership optional but cross-functional collaboration essential). • Proven track record of driving account expansion and revenue growth from existing clients. • Exceptional leadership, communication, and cross-functional collaboration skills. • Data-driven mindset with expertise in journey mapping, segmentation, and feedback analysis.

Zich nu kandidaat stellen

Bent u op zoek naar de best gekwalificeerde professionals? In Catenon kunnen we het beste talent ter wereld vinden. Met 23 kantoren over de hele wereld en activiteiten in meer dan 100 landen, zijn we specialisten in wereldwijde recruitment van professionals. Dit alles dankzij ons technologisch platform en ons gespecialiseerde en internationale team. Vraag meer informatie aan over onze recruitment diensten.

Select CV Change Remove
Meer informatie
You can consult the terms and conditions associated with the talent registration at CATENON.

Verwante banen