Hotel General Manager
South Africa (South Africa)
Ref: FJ96252043 July 25, 2025 HORECA EN TOERISME
FUNCTIES
MISSION Directs and controls the operational and financial management of the unit under his/her responsibility, following the policies and procedures established by the Group for this purpose. MAIN RESPONSIBILITIES • Coordinates and supervises the activities of the operational team • Ensures the identification of improvement and development needs within teams • Analyzes revenue (accommodation and F&B) and daily costs (purchases, overtime/casual work, etc.) • Analyzes and follows up on all guest feedback , managing comments and complaints to prevent dissatisfaction and implement corrective or improvement actions where necessary to exceed guest objectives. • Ensures regular presence in the public areas of the property under their responsibility, interacting regularly with guests • Regularly visits the unit's operational areas to ensure that operations are running as planned • Collaborates annually in preparing the operating budget for the following year for the unit under their responsibility • Prepares investment plans or change proposals for management validation • Participates in meetings with the Operations Department to analyze and discuss unit results and their future forecasts • Participates in the analysis, organization, and validation of prices (or changes) for services and menus • Ensures the proper maintenance of the equipment and infrastructure of the unit under its responsibility • Participates in the definition of purchasing strategies, with a view to cost control and quality assurance for the customer. • Implements or organizes specific seasonal services within the unit • Analyzes and monitors HACCP inspections and assessments, implementing any necessary corrective measures MAIN REQUIREMENRS EDUCATIONAL AND PROFESSIONAL EDUCATION • Bachelor's degree (preferred) (Hotel Management/Tourism or Business Administration) • More than 5 years of experience in hotel management, taking into account factors such as Operations manager, Protocol and Event Organization, Food and Beverage Management, Leadership, Motivation, and Team Coaching • Advance English level BEHAVIORAL COMPETENCIES • Customer Orientation (External and/or Internal) • Adaptation to Change • Goal Orientation • Teamwork • Business Orientation • Leadership and People Development • Strategic Vision • Dealing with Complexity • Planning and Organization • Capacity for Innovation • Orientation toward Best Market Practices SPECIFIC CONDITIONS OF PERFORMING THE POSITION • Full availability for national and international travel. • Availability to reside within the geographic area of your area of operation, as well as in other geographic areas.Zich nu kandidaat stellen
Bent u op zoek naar de best gekwalificeerde professionals? In Catenon kunnen we het beste talent ter wereld vinden. Met 23 kantoren over de hele wereld en activiteiten in meer dan 100 landen, zijn we specialisten in wereldwijde recruitment van professionals. Dit alles dankzij ons technologisch platform en ons gespecialiseerde en internationale team. Vraag meer informatie aan over onze recruitment diensten.