Customer Service Specialist

Job Description:

We are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed.
Act as the customer’s Single Point of Contact for every non-commercial issue

Responsibilities:

• Manage sales orders from their reception until the product is delivered and the invoice is issued to the customer.
Monitors automatic sale orders generation (EDI, Vincle, …) and creates manual sale orders, if applicable.
Orders picking & shipment to the Logistic Operator (Subsidiaries) or the Logistic Specialist (International), based on company policies and customers’ requests.
Issues the invoice to the customer.
Follows-up order status, product availability and delivery; coordinating internal and/or external parties to ensure compliance with our Service Level Agreements.

• Ensure resolution of service incidences, keeping the customer and sales team properly informed.
Agrees with customers any change on delivery dates (approved by CS & Logistic Manager if required).
Identifies & verifies the need to issue rectification notes to the customer (debit or credit) and creates the related documents into SAP system.
Manages customer returns, both for non-conformity of the goods and for commercial reasons.
Ensures traceability of communications with customers about claims.


• Guarantee an effective data management of managed customers.
Maintains and updates the non-commercial customer master data (delivery specifications such as timetables, destination, pallet training, quality specifications, order preparation, etc.).
Integrates and updates product master data for the customer.

• Ensure that the products can be delivered and sold in destination.
• Work continuously on own professional development, with the aim of improving individual skills and knowledge.

Requirements:

Position requirements
'- Customer Service experience (both front and back office)
- Work experience in SAP environment.
- Knowledge of MS Office suite.
- Key soft skills: Teamwork, detail-oriented, Client & service-oriented.
- English and Italian at an advanced level (C1)
- Valuable: Spanish, French or German.

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