Housekeeping Manager

Mallorca (Spain)
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Housekeeping Manager

Mallorca (Spain)

Ref: PM8440 September 14, 2023 HÔTELLERIE ET TOURISME



Job Summary: As the Housekeeping Manager, you will be responsible for leading and managing our housekeeping team to maintain cleanliness, order, and overall excellence in our establishment. Your role will include overseeing daily operations, setting and maintaining high standards, and ensuring guest satisfaction through top-notch housekeeping services. Key Responsibilities: - Team Leadership: Supervise, train, and motivate a team of housekeeping staff, including room attendants, laundry personnel, and housekeeping supervisors. - Quality Control: Set and enforce high cleanliness standards and ensure adherence to all housekeeping policies and procedures. - Inventory Management: Maintain inventory of cleaning supplies and linens, placing orders as needed to ensure an uninterrupted flow of housekeeping operations. - Guest Satisfaction: Address guest requests and concerns promptly and professionally, aiming for complete guest satisfaction. - Scheduling: Create and manage staff schedules to meet occupancy and budget requirements while maximizing staff efficiency. - Budget Management: Assist in the preparation and management of the housekeeping department's budget, controlling costs effectively. - Training: Conduct regular training sessions to ensure all staff members are well-versed in housekeeping protocols and safety procedures. - Maintenance Coordination: Collaborate with maintenance and engineering teams to promptly address any room maintenance issues. - Reporting: Generate and analyze housekeeping reports, such as room occupancy and cleanliness metrics, to make data-driven decisions. - Compliance: Ensure compliance with health and safety regulations, as well as company and industry standards. Qualifications: - Proven experience as a Housekeeping Manager or in a similar role within the hospitality industry. - Strong leadership and team management skills. - Excellent attention to detail. - Exceptional communication and interpersonal abilities. - Proficient in housekeeping software and Microsoft Office Suite. - Understanding of health and safety regulations. - Availability to work weekends, holidays, and irregular hours as needed.

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