Field Service Technician
Detroit (United States of America)
Ref: MI2339
November 15, 2023
INDUSTRIE ET BIENS D'ÉQUIPEMENT
FONCTIONS
Are you ready to join the ranks of technological pioneers? The world's oldest EDM machine manufacturer and a key player in the global market, is seeking a dynamic and experienced Field Service Technician to contribute to their legacy of over 70 years of innovation.
Responsibilities:
As a Field Service Technician you'll be at the forefront of EDM technology, responsible for a range of tasks to ensure the optimal functioning of our machines and superior customer satisfaction. Your key responsibilities include:
At Customer Premises:
- Commissioning of new and existing machines.
- Installation, setup, and comprehensive training for operators and maintenance staff.
- Field repair and maintenance to guarantee uninterrupted machine performance.
At Company’s Office:
- Provide hot line service support via phone and emails.
- Desk service assistance for quotes, purchase orders, sales orders, invoicing, shipping, and receiving of parts and materials.
- Organize and manage the storage and warehousing of spare parts efficiently.
Further Responsibilities:
- Travel to customer sites, including all 50 states and occasionally to Canada.
- Mainly focused on customers in Michigan, Ohio, South Carolina, and Texas.
- Report service activities and maintain detailed records.
- Establish and nurture customer relationships.
- Offer practical technical solutions and advice to customers.
Requirements:
- To thrive in this role, you should possess the following:
- More than 2 years of experience servicing EDM machines.
- Mechatronic background with knowledge in both mechanics and electronics, preferably in EDM or Machine Tools.
- Ability to read electrical, hydraulic, pneumatic, and mechanical drawings.
- Proficient in electronic diagnosis to circuit board level, including motherboards and I/O racks/cards.
- Experience with CNC and relevant software.
- Education in Mechatronics, Industrial Mechanics, or Industrial Electronics.
- Strong communication skills, organizational prowess, and independence.
- Disciplined, self-driven, with a can-do attitude.
- Good presence and understanding of customer needs.
- Ability to troubleshoot and provide solutions for various electrical, electronic, and mechanical issues.
- Preferred residence near the office.
- Willingness to travel, and knowledge of Spanish is a plus for communication with the parent company.
Join and become part of a legacy that shapes the future of EDM technology. Apply now and be a crucial contributor to our continued success!