Order Fulfillment Specialist

New York City (United States of America)
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Order Fulfillment Specialist

A leading Global Beauty Group is looking for a Order Fulfillment Specialist for their office in New York City. This person will act as a liaison between retailers and the company. The ideal candidate will provide product/service information, answer questions, and resolve any emerging problems that our retail customers might face with accuracy and efficiency.

LOCATION: New York City (United States of America)

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Order Fulfillment Specialist

New York City (United States of America)

Ref: NE84312840 August 6, 2025 MASS COMMODITIES

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FUNCTIONS

We are seeking a highly organized and proactive Order Fulfillment Specialist to manage and optimize our end-to-end order fulfillment operations. This role will be responsible for overseeing outbound shipments, managing 3PL relationships, processing retail orders, and ensuring a high level of customer satisfaction. Responsibilities: - Own day to day operational relationships with 3PL providers to execute on fulfillment plans - Assist with EDI integration and collaboration with retail partners - Manage order receipts and product allocation with the team - Maintaining a positive, empathetic, and professional attitude toward retailers at all times - Responding promptly to customer inquiries - Processing and Coordinating shipments to retailers - Prepare shipping documents and keeping records of all interactions and transactions - Build strong relationships with retailers and support their needs and specifications - Study and maintain up to date knowledge of products in order to answer any customer questions - Respond promptly to customer inquiries and resolve issues or concerns - Rectify problems such as damages, shortages, and non-conformance to specifications - Maintain relationships with carriers and retailers What we look for: - Minimum of 3 Years of Relevant Order Fulfillment or Customer Service experience - Experience within Beauty & Lifestyle Industries, preferably working with products - Hands-on experience with ERP systems such as Business Central, NetSuite, or similar platforms What we Offer: - 2 days of remote work per week - Medical & dental care - Additional insurance plans - 401K

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