Key Account Manager
Commercial & Marketing
Barcelona (Spain)
Ref: PD5761
July 31, 2019
FINANCES ET ASSURANCES
FONCTIONS
Main duties:
- Delivery of budgeted targets assigned, both current portfolio and new customers
- Accurate account management
- Keep a relationship with assigned customers and prospects at high level (even C Level).
- Deliver specific projects
- Ensure that all relative information regarding the market and the business trend, be transmitted
to the organization in an updated, qualified and transparent way
- Account Plan creation and maintenance
- Accurate use of our ‘CRM’ system (Salesforce) to plan, record and report account specific
activity
- Business statistics interpretation and presentation. Use of datamining software (Micro Strategy)
Main areas of responsibilities
- Achievement of Budget targets
- Set sales targets and minimum quality standards required to field sales organization
- Ensure that a maximum amount of merchants use the company’s services. Cross sell across
accounts portfolio
- Analysis of results vs. objectives, understanding reason for deviation and initiation of corrective
actions when needed
- Ensure CRM (Salesforce), Datamining (MStrategy) and all sales tools are properly used as well
desired working method is applied
- Report to the Company all significant competitor activities and market trends
- Relationship with customers and prospects assigned, as well as main stakeholders
- Ensure all activities are done in respect of Company rules and applicable legislation
Reporting and collaboration
Main Function interaction:
- Direct reports
- Country Managing Director, Sales Marketing Manager, IT Manager, Regional Chief Operating
Officer
Main cross-Function interaction:
- Admin
Specific skills and competencies:
- Genuine sales leadership
- Ability to influence
- Strong customer orientation
- Good negotiation skills
- Good communication skills, ability to present ideas clearly and concisely
- Excellent interpersonal skills and ability to interact and influence at all levels
- Good knowledge of MS Office products
- Financial knowledge
- CRM management experience
- Hunting skills
- Ability to learn quickly and to catch business fundamentals in an easy way.
- Able to report as part of his tasks. Organizational skills. Pay attention to details. Able to follow
procedures and make his / her team work in same way
- Able to work in a digital/technology frame. Make technology as the core of the business and
able to sell the advantage
- Passionate
- Resilient
- Empathic
- Lead by example
Education and qualifications:
- University graduate preferred
- Written and conversational spoken English and Catalan
- Italian and/or French are a plus
Experience:
- Genuine sales talent with strong results orientation, passion and determination to reach the
sales targets
- 4-5 years’ experience of key account management
