Customer Service Temporary

Descripción del puesto:

This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our
customer for services level performance.

In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute
services level as REVLON and our customer expect

Customer services Agent must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it,
always looking for the excellence of our service level

Responsabilidades Principales:

Essentials Responsibilities:
-Manage customer service activities to ensure excellent service
-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
-Support customer requests, act as a central contact for any question
-Participate and engage in continuous improvement efforts to drive order process quality and efficiency-

Requisitos:

-Bachelor’s Degree preferably in business/ or supply chain management plus 3 -5 years’ experience
-Customer service knowledge
-Skills in Microsoft Office.
-SAP knowledge of SD module or JDE
-Fluent in English language (C1)

Información de la empresa:

Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service Temporary based in Barcelona

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