IT Support Technician

Job Description:

This is a technical role, so it will require proven hands-on experience, alongside the ability to communicate, deliver, and support the solutions being developed by the teams, drawing on a wide range of skills covering Cloud technologies, IT support and user management. The IT support technician will serve 4 worldwide sites in Israel, Dublin, Ukraine & Romania. Responsibilities • Onboarding and supporting all the company employees; • Daily duties include taking phone calls and responding to tickets or email assistance requests; • Troubleshooting, diagnosing, and resolving issues with hardware, software, and computers; • Set up workstations with computers and necessary peripheral devices as needed; • Maintaining hardware and software inventory; • Coordinate with vendors on hardware replacements; • Provide orientation and guidance to users on how to operate new software and computer equipment. Requirements • 2 years of proven experience as an IT Technician; • 2 years of proven experience in Office 365 management and support (users and computers); • Excellent diagnostic and problem-solving skills; • Experience with Installation and updating Desktop OS and Applications; • Experience with Windows 7/10, Microsoft Office Suite; • Excellent communication ability; • Outstanding organizational and time-management skills and understanding of diverse computer systems and networks; • Excellent English both written and spoken. On offer: • Competitive salary; • Full onboarding / training package for all aspects of the role, with continuous training and development; • Hybrid Working Model; • Referral bonuses; • Meal vouchers; • Private medical subscription and many more

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