Customer Service French Market

Job Description:

This position Customer Service French Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.

Customer services must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.

Essentials Responsibilities:
-Manage customer service activities to ensure excellent service
-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans
-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate
-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data
-Support customer requests, act as a central contact for any question
-Participate and engage in continuous improvement efforts to drive order process quality and efficiency

Requirements

-Bachelor’s Degree preferably in business/ or supply chain management plus 2 -4 years’ experience in B2B
-Customer service knowledge
-Skills in Microsoft Office.
-JDE or SAP knowledge
-Native French language+ Fluent in English language (C1)

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