Order Fulfillment Specialist

Job Description:

We are seeking a highly organized and proactive Order Fulfillment Specialist to manage and optimize our end-to-end order fulfillment operations. This role will be responsible for overseeing outbound shipments, managing 3PL relationships, processing retail orders, and ensuring a high level of customer satisfaction.

Responsibilities:
- Own day to day operational relationships with 3PL providers to execute on fulfillment plans
- Assist with EDI integration and collaboration with retail partners
- Manage order receipts and product allocation with the team
- Maintaining a positive, empathetic, and professional attitude toward retailers at all times
- Responding promptly to customer inquiries
- Processing and Coordinating shipments to retailers
- Prepare shipping documents and keeping records of all interactions and transactions
- Build strong relationships with retailers and support their needs and specifications
- Study and maintain up to date knowledge of products in order to answer any customer questions
- Respond promptly to customer inquiries and resolve issues or concerns
- Rectify problems such as damages, shortages, and non-conformance to specifications
- Maintain relationships with carriers and retailers

What we look for:
- Minimum of 3 Years of Relevant Order Fulfillment or Customer Service experience
- Experience within Beauty & Lifestyle Industries, preferably working with products
- Hands-on experience with ERP systems such as Business Central, NetSuite, or similar platforms

What we Offer:
- 2 days of remote work per week
- Medical & dental care
- Additional insurance plans
- 401K

Company Description:

A leading Global Beauty Group is looking for a Order Fulfillment Specialist for their office in New York City. This person will act as a liaison between retailers and the company. The ideal candidate will provide product/service information, answer questions, and resolve any emerging problems that our retail customers might face with accuracy and efficiency.

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