Head of Retail Operations International (f/m/d)

Barcelona (Spain)
See Recent Jobs

Head of Retail Operations International (f/m/d)

Sales and Marketing

Barcelona (Spain)

Ref: JYY224 May 15, 2019 OTHER



Co-develop and align Operations & Sales Strategy and Targets for Concessions Group wide. Harmonizing international operations standards. Ensure Strategy execution and Targets achievement through the full network. Manage all dimensions enabling best in class service and partners satisfaction: talent management of the service & sales force, partner management, service quality standards and Operations & Sales projects-process-tools management, coordination and interfaces with Value Chain, Partner Management and Support Functions (HR|FICO | PMO). KEY RESPONSIBILITIES Operations & Sales Strategy: Co-develop with the Board the Strategy, Operative Planning & Targets for Europe & North Americas Ensure alignment and consistency with Value Chain and Key Account Management across international borders Ensure translation into Operations & Sales Operative Planning & Road Map Operations & Sales Management in cooperation with Value Chain, Key Account Management and Support Functions (HR/FICO): Ensure Operations & Sales Strategy execution through all network Ensure Road Map steering to achieve Operations & Sales targets, analyse of results and definition/execution of corrective plans Ensure further development of proper reporting tools and KPIs to monitor execution and results through all network Talent Management in cooperation with HR: ( team of 2000 pax) Recruit and induct new team members Conduct mid-term manpower planning Manage, coach and review team members Identify training needs and conduct/arrange training programs Ensure HR procedures and internal regulations are followed Ensure corporate values are lived Partner Management in cooperation with Key Account Management: Ensure Business Partners satisfaction and retention through best in class service and field cooperation Strategically manage expansion and Acquisition of new Business Partners Support Market Intelligence Initiate and implement new levels of business activities Processes & Interfaces Management through the Operations & Sales Support Office: Define and monitor company service quality standards in coordination with KAM&VC Define and monitor Operations and Sales projects, process and tools enabling the achievement of service quality standards through all network Ensure permanent optimisation through regular field audit and innovative actions Ensure coordination between Value Chain, Partner Management and Operations Co-develop and steer with the Board the Project Portfolio for Europe & North Americas Contribute to strategic projects development and implementation supporting Group PMO Co-steer and define the group wide digitalisation initiative


Education & Experience: Degree in Business Intense and significant experience in Retail & Operations management executive role in Retail/Distribution/Service International people management An international/Multicultural environment Strong knowledge of fast-moving business (i.e Fashion, Beauty, Fast Food or Hospitality industry) Competencies & Requirements: Strong Leadership & Talent Development Result-driven personality Strategical thinker with an hands-on and costumer-centred mentality International and adaptable mindset Professional communication and negotiation skills in English (any other language is a plus) Professional user of complete MS Office applications Willingness to travel intensively across Europe and North Americas

Apply now

We want you to form part of CATENON and our potential talent. That's why we’d like you to provide us with your email address and an updated version of your CV. Our team will contact you regarding selection processes in which your talent stands out from the rest. Our customers demand talent, and trust that we best seek it in our selection processes.

More Information
You can consult the terms and conditions associated with the talent registration at CATENON.

Related Jobs