IT Specialist

Brno (Czech Republic)
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IT Specialist

Brno (Czech Republic)

Ref: FC2894 November 21, 2019 AUTOMOTIVE

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FUNCTIONS

- First level incidents and problems resolution including permissions, configurations, new features implementations, first contact with provider in case of support related to business applications like; Kelvin, OPTI, ACTIN, Vanta data manager, Thermolan and ALEA (Basic support) - First level incidents and problems resolution with networking including, wireless connectivity, WLAN connectivity and internet connectivity (Basic support) - Help with translation from Czech to English on user’s requirements or support - IT hardware maintenance including spare parts replacement, inventory of spare parts, servers maintenance, server room maintenance Additional support activities: - Support of Senior IT technician in integration projects, such as domain migration (aprox. 90 computers) including the fileserver migration with the permissions and the end users configurations - ERP - analysis of production and business processes REQUIREMENTS: - Good level of English, written and spoken - Experience with technical support for users - Knowledge of networking (DHCP, IP address protocols, structured cable) - Knowledge of IT hardware (Computer maintenance, software installation, MS office) - Knowledge in Domain Services (Active Directory, File servers, Outlook and Skype) basic configuration and support - ERP knowledge - First experience in a related job

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