Customer Service UK Market

Barcelona (Spain)
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Customer Service UK Market

Important FMCG Company is looking for Customer Service UK Market based in Barcelona.

LOCALISATION: Barcelona (Spain)

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Customer Service UK Market

Barcelona (Spain)

Ref: SN9140 May 6, 2024 GRANDE DISTRIBUTION

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FONCTIONS

This position Customer Service UK Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer service must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service ● Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate ● Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data ● Support customer requests, act as a central contact for any question ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency Requirements ● Bachelor’s Degree preferably in business/ or supply chain management plus 2 -4 years’ experience ● Customer service knowledge ● Skills in Microsoft Office. ● SAP knowledge ● Fluent in English language

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